Providing Tanium support when you need it.

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Getting the most out of an investment is often more than just using the capabilities. Stakeholder buy-in, management of different expectations, and solid risk averse rollouts are all part of the lifecycle of supporting enterprise software platforms. At PointWire, our experience with offering Tanium Support services, Tanium Managed Services, and Tanium Operating Services has been honed over years of working with an array of different endpoint management solutions.

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Many endpoint management and security tools are often blamed for endpoint performance and degradation of users’ experience with their devices. Optimisation of Tanium to ensure that it is running for your specific organisation’s requirements and needs is part of what PointWire does as standard for all of our clients. This enables your focus with Tanium to be exactly where it should be; using it to maintain maximum visibility across your IT estate and proactively mitigating risks.

How does PointWire offer value over Tanium’s own support services?

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Tanium’s support included as part of their licence subscriptions are delivered by highly skilled engineers and Technical Account Managers (TAMs) who are some of the best resources the industry has to offer. As with many software vendors though, the support offered to clients often requires a back-and-forth exchange of information and log files before determining a solution which could often be addressed by fixing a misconfiguration. PointWire’s engineers work with Tanium on a daily basis; enabling support issues to be addressed faster by ensuring that all the basic settings and configurations have been tuned to the requirements of your estate.

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The deep knowledge and capabilities in Tanium across a breadth of clients has enabled PointWire to develop a number of specific packages, scripts, and sensors to gather information and execute actions across endpoints without the need to have to redevelop these capabilities in house. Every PointWire customer gets access to any of our custom packages, sensors, and scripts for free; helping every Tanium client get the most out of their investment.

What Kinds Of Support Services Can PointWire Offer To Help Me With Tanium?

  • Managed Detection and Response (MDR).
  • Fully managed & Lite Touch services (offering dedicated remote and on-site resources to support your teams with a Tanium SME)
  • Tanium Implementation services.
  • New Tanium Module onboarding / implementation
  • Existing module use case expansion / tuning
  • Tanium Client performance troubleshooting and remediation.
  • Customised Sensor and Package creation
  • Advanced integration and automation interoperability services.
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